faloexclusive.blogg.se - october 2023

This is a WhatsApp rule (not a Zendesk rule) that applies to all WhatsApp accounts (see this article from WhatsApp). You can disable credit card redaction in this case using the Update App API.īefore you reply to a WhatsApp ticket, it’s important to understand how replies are affected by WhatsApp’s 24-hour rule.

If you have set up social messaging, credit card numbers are automatically redacted from WhatsApp and other social messaging tickets, even if automatic ticket redaction isn't enabled in your account.

Pictures and file attachments are allowed.

Check with your administrator to see if your company is using these.

There are triggers and automations that affect WhatsApp tickets.

Macros work as long as WhatsApp 24-hour rule is observed.

Error messages about any failures display in the upper-right portion of the agent interface and in the Events log.

If the WhatsApp 24-hour rule hasn’t been observed, the reply fails and is not delivered to the end user.It’s very important that you review the information about how this works. The WhatsApp 24-hour rule affects whether the end user receives your replies.The following rules apply to the WhatsApp channel: We refer to this as the WhatsApp 24-hour rule. WhatsApp has certain rules that prevent us from making proactive messaging possible. Send messages proactively to end users through WhatsApp.

You can’t use the WhatsApp channel to do the following: If you are working WhatsApp tickets, you should understand how the channel works.