![Whatsapp open existing chat](https://cdn1.cdnme.se/5447227/9-3/screenshot_7_64e629489606ee7f9d1b7a79.jpg)
![whatsapp open existing chat whatsapp open existing chat](https://images.tenorshare.com/topics/whatsapp-tips/whatsapp-database.jpg)
This is a WhatsApp rule (not a Zendesk rule) that applies to all WhatsApp accounts (see this article from WhatsApp). You can disable credit card redaction in this case using the Update App API.īefore you reply to a WhatsApp ticket, it’s important to understand how replies are affected by WhatsApp’s 24-hour rule.
![whatsapp open existing chat whatsapp open existing chat](https://medevel.com/content/images/2019/04/delta.png)
If the WhatsApp 24-hour rule hasn’t been observed, the reply fails and is not delivered to the end user.It’s very important that you review the information about how this works. The WhatsApp 24-hour rule affects whether the end user receives your replies.The following rules apply to the WhatsApp channel: We refer to this as the WhatsApp 24-hour rule. WhatsApp has certain rules that prevent us from making proactive messaging possible. Send messages proactively to end users through WhatsApp.
![whatsapp open existing chat whatsapp open existing chat](https://gadgetstouse.com/wp-content/uploads/2019/06/Verify-Security-Code_marked.jpg)
You can’t use the WhatsApp channel to do the following: If you are working WhatsApp tickets, you should understand how the channel works.
![Whatsapp open existing chat](https://cdn1.cdnme.se/5447227/9-3/screenshot_7_64e629489606ee7f9d1b7a79.jpg)